Terms and Conditions

1. Eligibility to Use the Services

To use the Services, you must be of legal age in your jurisdiction. By using the Services, you represent and warrant that you meet this requirement. Your access and use of the Services, including your creation of an account with SeatStock, is subject to the SeatStock Privacy Policy. Please carefully review our Privacy Policy. You agree that the collection, use, and disclosure of your information is governed by the SeatStock Privacy Policy, and you consent to all actions we take with respect to your information consistent with the SeatStock Privacy Policy.

2. Account Registration

Certain features of the Services may require you to register an account. You are responsible for providing accurate and up-to-date information during the registration process. When registering with SeatStock, you shall not impersonate anyone else, choose names that are offensive, or violate anyone's rights. If you do not follow these rules, we may cancel your account. Depending on the level of permissions assigned to your user account, you may not have access to or be able to view or use all of the functions or features of the Services. You acknowledge and agree that you are responsible for all the activity on your account, and for keeping your account credentials secure and confidential. If you have reason to believe that someone has accessed or used your account without your permission, you must immediately change your password and report the incident to SeatStock using the "Contact Us" details below. You will be held liable for losses incurred by SeatStock, or any other user of the Services, due to someone else using your SeatStock password or account. You shall not use anyone else's SeatStock password or account at any time. SeatStock cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

3. Permission to Use the Services

Subject to your compliance with this Agreement, we hereby grant you a limited, non-exclusive, non-transferable, personal right to access and use the Services, solely and strictly in accordance with this Agreement for lawful, non-commercial purposes. You understand and agree that the Services are provided under license to you, not being sold to you, and you do not gain any ownership interest of any kind in the Services under this Agreement. You are not in any way authorized by the license granted hereunder, or this Agreement, to exploit the Services to compete with the business of SeatStock. From time to time, we may restrict users' access to some parts of the Services or the entire Services. SeatStock makes no guarantees regarding uptime, availability, or access to the Services. You are responsible for: (i) making all arrangements necessary for you to have access to the Services, including your internet connection and internet stability; and (ii) ensuring that all persons who access the Services through your internet connection are aware of this Agreement and comply with them. We may block, limit or terminate your access to the Services if: (a) you violate this Agreement; (b) you violate any applicable law, rule, or regulation relating to your use of the Services; (c) you engage in any conduct which we, in our sole discretion, believe is offensive, defamatory, or otherwise harmful to us or others; or (d) you breach any other agreement with us or any other person.

4. User Content and Rights

Any content, information, or materials you provide, submit, or display on the Services are your sole responsibility. By using the Services, you grant SeatStock a non-exclusive license to use, modify, display, execute, perform, prepare derivative works of, and distribute your content as needed for the operation and improvement of the Services. You maintain ownership of the content you submit to the Services. By submitting content, you grant SeatStock the right to utilize and showcase that content as described in this Agreement.

5. Intellectual Property

You acknowledge that, as between you and SeatStock, SeatStock owns all right, title, and interest, including all intellectual property rights, in and to the Services, including all software, hardware, firmware, and derivatives of the same, and, with respect to third-party data or information, the applicable third-party owns all right, title, and interest, including all intellectual property rights, in and to the third-party data, name, image, and likeness, and trademarks. SeatStock's names and logos and all related product and service names, design marks, and slogans, including the SEATSTOCK name and logo as displayed on our website, are the trademarks or service marks of SeatStock. All rights are reserved. You are not authorized to use any SeatStock name or mark in any advertisement, publicity or in any other commercial manner without prior written consent of SeatStock. All other trademarks, trade dress, images, photographs, and other works appearing in connection with the Services are the property of their respective owners. The entire contents and design of the Services are protected by U.S. and international copyright law. All rights regarding the Services and materials contained on or in the Services, including any and all technology, code, or design related to the Services, are either owned by SeatStock, are licensed to it, or are used with permission. SeatStock further reserves right to and owns all right, title, and interest in and to all data or information arising out of or relating to your use of the Services, except that content that you specifically submit to SeatStock. SeatStock and its licensors, vendors, or other service providers retain and reserve all intellectual and proprietary rights to the Services. You are expected to obey all copyright restrictions. Copying or storing of any content without the prior written permission from SeatStock or the intellectual property holder is prohibited. Please use the contact information below if you desire such permission or need more information.

6. Prohibited Uses and Conduct

You may use the Services only for lawful purposes and in accordance with this Agreement. You agree not to use the Services: (i) in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries); (ii) for the purpose of exploiting, harming, or attempting to exploit or harm any person in any way by exposing them to inappropriate content, facilitating harassment, or otherwise; (iii) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the content standards contained in this Agreement or published in connection with the Services; (iv) to impersonate or attempt to impersonate SeatStock, an SeatStock employee, another user, or any other person or entity; or (v) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm SeatStock or users of the Services, or expose them to liability. You agree not to, and will not permit any third party to: (a) use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring, scraping, or copying any of the material on the Services; (b) use any manual process to monitor or copy any of the material on the Services, or for any other purpose not expressly authorized in this Agreement, without our prior written consent; (c) introduce to the Services or any SeatStock system any viruses, Trojan horses, worms, malware, ransomware, logic bombs, or other material that is malicious or technologically harmful; or (d) attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, any SeatStock accounts, the servers on which the Services are hosted or stored, or any server, computer, or database connected to the Services. You are solely responsible for any liability associated with your use of the Services. You shall not, and are not authorized to, use the Services in any manner that violates any person's rights or any applicable law.

7. Transactions

1. SeatStock operates a ticket exchange that allows users of the Services to buy (in this capacity, the user is a "Buyer") or sell (in this capacity, the user is a "Seller") tickets, passes, or other related goods or services for events (collectively, "Tickets") (each exchange a "Transaction").
2. When listing a Ticket, the Seller must set a price for which it is willing to sell the Ticket (the "Buy-Now Price"). By publishing a Ticket for sale within the Services ("listing" a Ticket), the Seller is making a binding offer to sell that Ticket to a Buyer who purchases the Ticket at the Buy-Now Price. The Seller may permit Buyers to bid on the Ticket. If you are a Buyer and you submit a bid to buy the Ticket at a certain price (in each case, the "Bid Price"), you are making an offer to buy that Ticket from the Seller at the Bid Price.
3. When a Buyer accepts a Seller's offer by purchasing the Ticket through the Services (whether at a Bid Price or at the Buy-Now Price, in either case the "Sale Price"), the Seller is contractually bound to deliver that exact Ticket for the Sale Price and within the required delivery timeframe. SeatStock will hold the Sale Price until the Buyer confirms that they have received the Ticket. The Sale Price (less any applicable taxes, fees, or costs) will be distributed to Seller following delivery of the Ticket to Buyer. Once the Ticket is delivered to Buyer, all right, title, and interest in and to the Ticket transfers to Buyer.
4. If a Buyer accepts a Ticket transfer for an incorrect seat or incorrect seating assignment, we will not reimburse the Buyer. If you confirm your transfer as a Buyer despite not receiving your ticket from the Seller, we will not reimburse you or reverse the transaction. If the Seller fails to provide evidence of ticket delivery, this can result in a permanent ban from the platform and the funds will be removed from the Seller's bank account. In the event that the Buyer does not file a fraud alert or complaint within the 24-hour complaint period, the funds will be disbursed to the Seller. Sellers must promptly confirm pending ticket transfers by clicking "I Sent My Ticket." Failure to do so may result in Buyer-initiated cancellations and subsequent refunds. Sellers should ensure they have transferred the Ticket before confirming, and please note that we will not reimburse Sellers for any consequences stemming from their failure to confirm the transfer accurately. Transactions that remain outstanding for a week or longer will be automatically refunded: Buyers will receive a partial refund, which includes the ticket cost, while fees will not be included in the refund. As a Buyer, you understand that requesting a cancellation after the Seller reported that they sent the Ticket will not result in an immediate cancellation, potentially affecting your ability to attend the game. In the event that the game you purchased tickets for is cancelled, postponed, rescheduled, or force majeure, we will not be liable to issue a refund. We reserve the right to make the final decision, whether it be refunding the Buyer or releasing the funds to the Seller, regarding transaction or payment disputes. Payouts or refunds to buyers may take up to 10 business days.
5. Please review SeatStock's Frequently Asked Questions page at seatstock.com/support to learn more; all policies and content at this page applicable to Buyers and Sellers is hereby incorporated by reference and made a part of this Agreement.

8. Payment Method

In order to complete a Transaction, you may be asked to supply certain relevant information, including your credit or payment card number and expiration date or similar payment information, your billing address, and email. You represent and warrant that you have the right to use any credit or payment card or other payment mechanism that you submit in connection with a Transaction and that you have all authority necessary to fulfill a Transaction using the credit card or payment mechanism that you submit. By submitting such information, you grant SeatStock the right to provide such information to third parties for the purposes of facilitating your purchase. You acknowledge and agree that SeatStock is not responsible for how any third-party credit card or other payment method processor transmits, stores, uses or shares your information.

9. User Representations and Warranties

Each user represents and warrants that it has the full legal authority to enter into the Transaction and that the Transaction (i) will not violate any applicable laws, rules, or regulations, and (ii) will not violate any agreement or contract between any Buyer or Seller and any third party. Each user further represents and warrants that they will not, in connection with any access or use of the Services: (a) transmit any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable; (b) promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; (c) infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person; (d) violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with this Agreement; (e) deceive any person; or (f) promote any illegal activity, or advocate, promote, or assist any unlawful act.

10. User Disputes

You are solely responsible for your interactions with other users. We have no obligation to mediate or otherwise resolve disputes between Buyers and Sellers.

11. Consent to Doing Business Electronically

You hereby agree that we may deliver all notices, disclosures, documents, reviews, analyses, or other materials, and any and all other documents, information, and communication concerning you or SeatStock by means of email or by posting in the Services or by other means of electronic communication. Considering SeatStock operates principally online, by accessing the Services, you hereby consent to transact business electronically and to receive electronically all disclosures, documents, communications, notices, contracts, and agreements arising from or relating in any way to your or our rights, obligations, or services under this Agreement or any other agreement between you and SeatStock.

12. Account Termination

SeatStock reserves the right to suspend or terminate your account and access to the Services for any reason, with or without notice, should you breach this Agreement or engage in any prohibited activities. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. Without limiting anything herein, SeatStock reserves the right to take any and all actions it believes are reasonable to protect its business, systems, or any users.

13. Indemnification

You agree to defend, indemnify and hold harmless SeatStock and its affiliates, and each of their directors, officers, employees, and agents from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from your breach or violation of any representations, warranties, covenants, obligations, or other provisions set forth in this Agreement, your breach of applicable laws in connection with your use of the Services, your failure to fulfill any obligations relating to your use of the Services, or your account, incurred by you or any other person using your account, including, but not limited to, any failure on your part to provide or update full and complete information in connection with your registration with the Services. We reserve the right, but not the obligation, to take over the exclusive defense and control of any claim for which we are entitled to indemnification under this Agreement. In such event, you hereby agree to cooperate and help us in asserting any defenses to such claims.

14. Warranty Disclaimers

SeatStock disclaims any and all liability for the acts, omission, and conduct of any Users or third parties in connection with or related to your use of the Services. Users are completely responsible for their use of the Services. Users' sole remedy against SeatStock for dissatisfaction with the Services or any content is to stop using the Services or any such content at once. This limitation of relief is a part of the bargain between the parties. THE SERVICES MAY CONTAIN TECHNICAL ERRORS, TYPOGRAPHICAL MISTAKES, OR OTHER INACCURACIES. UNLESS OTHERWISE EXPRESSED, THE SERVICES ARE PROVIDED "AS-IS," WITHOUT ANY WARRANTY AND SEATSTOCK EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, OR ANY WARRANTY THAT THE SERVICES ARE ACCURATE, ADEQUATE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

15. Limitation of Liability

IN NO EVENT WILL SEATSTOCK OR ITS AFFILIATES BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (i) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (ii) INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (iii) LOSS OF GOODWILL OR REPUTATION; (iv) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; (v) COST OF REPLACEMENT GOODS OR SERVICES; OR (vi) DAMAGE OR INJURY TO PERSON OR PROPERTY, IN EACH CASE REGARDLESS OF WHETHER SEATSTOCK WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. IN NO EVENT WILL SEATSTOCK'S OR ITS AFFILIATES' AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICES UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED THE GREATER OF: (i) THE TOTAL FEES PAID BY YOU TO SEATSTOCK IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE-HUNDRED DOLLARS ($100).

16. Governing Law; Waiver of Jury Trial

This Agreement is governed by and construed in accordance with the laws of Iowa, without regard to its conflict of law principles. Any action relating to this Agreement shall be brought in the federal or state courts located in the City of Des Moines, State of Iowa. You hereby agree to personal jurisdiction and submit to venue by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

EACH OF THE PARTIES HERETO HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.

17. Modifications to Agreement

SeatStock reserves the right to modify this Agreement at any time. Your continued use of the Services after the effective date of the revised Agreement constitutes your acceptance of the updated terms.

18. Miscellaneous

It is expressly agreed that SeatStock and all users shall be independent contractors of each other and that the relationship between the parties shall not constitute a partnership, joint venture or agency. Neither SeatStock nor any user shall have the authority to make any statements, representations or commitments of any kind, or to take any action, which shall be binding on the other party, without the prior consent of such other party. If any part, term, or provision of this Agreement is held to be illegal, in conflict with any law, or otherwise invalid, the remaining portion or portions shall be considered severable and not be affected, and the rights and obligations of the parties shall be construed and enforced as if this Agreement did not contain the particular part, term, or provision held to be illegal or invalid. We may assign our rights and obligations under this Agreement, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law. You may not assign rights and obligations under this Agreement, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law, without our prior written consent. The failure by us to enforce any right or provision of this Agreement will not prevent us from enforcing such right or provision in the future.

19. Contact Us

For inquiries or concerns about this Agreement or the Services, please contact us at [email protected].